Where others see their tasks as completed, BOLZ-SUMMIX embarks on the second stage of its customer relations management. It is the task of our service division to maintain the long-time availability of the machines provided. A comprehensively good after-sales service constitutes the consistent continuation of our efforts to ensure satisfied customers and is thus as important to us as delivery in accordance with the contract. Service and the accompanying consulting services, the provision of consumables and immediate assistance are taken very seriously at BOLZ-SUMMIX. We should be pleased to advise you on all issues regarding the operation and maintenance of your BOLZ-SUMMIX system. Our service network is available to you around the clock on 365 days a year. Our experienced experts will be happy to advise you telephonically or by e-mail. Where necessary, our service specialists can also have rapid access to the know-how of other technical divisions such as engineering, process technology or assembly. We therefore offer you immediate, qualified assistance and the best possible technical support.
If, in complex cases, remote diagnosis should not lead to a solution, our service technicians can visit you within a very short time.
All common original BOLZ-SUMMIX consumables and spares are kept in stock; these can be packed for dispatch within just a few hours and can then be provided worldwide within a short time.
An overview of the other services offered by our service division
- Assembly and initial operation of systems or aggregates on your premises.
- Long-term service concepts, with recommendations for optimal spare parts stocking and the definition of meaningful maintenance intervals.
- Regular inspections lead to plannable downtimes
- Utilisation analysis of system state
- Maintenance and repair work on modular components on your premises or at our technical workshop in Wangen
- Consulting in mechanical, control or processing technology matters
- Delivery, installation or replacement of spare modules for the mixer/dryer, e.g. external drive units, swivel arms or mixing screws
- Conversions, upgrades and modernisation concepts
You will find information on our service hotline here.
